Terms of service

These Terms of Service (“Terms”) are an agreement between you and Actum Technologies Inc., a Delaware corporation (“we”, “us”, or “our”), and govern your use of Alfred Pierce, the hosted AI assistant at alfredpierce.com and app.alfredpierce.com, and its messaging and productivity integrations (the “Service”). By creating a workspace or using the Service, you agree to these Terms. If you use it for an organisation, you confirm you have authority to bind that organisation, and “you” means that organisation.

1.The Service

Alfred is software that responds to instructions, maintains workspace context and files, and runs configured routines from a cloud workspace. The description “AI employee” does not create an employment, fiduciary, or professional advisory relationship. Access is currently by invitation. Features and integrations depend on availability and your configuration; we may update them and will give reasonable notice of material reductions where practicable.

2.Eligibility and workspace responsibility

You must be at least 18 and legally able to enter into this agreement. Keep account information accurate, protect your sign-in methods, and notify support@alfredpierce.com promptly of suspected misuse. You are responsible for the members you authorise, the permissions you grant, and the instructions and routines created in your workspace.

Your organisation is responsible for giving its users appropriate notices, obtaining necessary permissions, and ensuring it may lawfully provide personal information and third-party content to the Service. Where a data processing agreement is required for your use, it must be in place before that processing begins.

3.Instructions, automation, and AI output

You authorise Alfred to process your content and use connected services to perform your instructions and configured routines within granted permissions. Routines may continue without a new prompt while you are offline. Depending on your authorisation, actions may send emails or messages, edit documents, change project records, or delete information. Set instructions and access carefully, monitor recurring work, and revoke access or stop routines you no longer want.

AI output can be inaccurate, incomplete, or similar to output generated for others. Review important facts, recipients, permissions, and changes before relying on the work. The Service is not a substitute for qualified legal, medical, financial, or other professional advice, and must not be relied on for emergency response or safety-critical decisions. You remain responsible for decisions and actions you authorise; this does not excuse our obligations under applicable law.

4.Your content and our software

You retain rights in the content you provide. As between you and us, you own the output generated for you to the extent permitted by law, and we assign to you any rights we may have in that output. This does not guarantee that output is eligible for copyright protection or free of third-party rights.

You grant us a limited licence to host, copy, process, and transmit your content solely to operate, secure, and support the Service and carry out your instructions, subject to the Privacy Policy and its connected-data restrictions. This licence does not permit selling your content, using connected-service content for advertising, or training AI models on it. It ends when the content is deleted, except for permitted retention described in that policy.

We retain rights in the Service’s software, branding, and other materials we provide independently of your content. Subject to these Terms, you may use the Service for your own or your organisation’s purposes during your authorised access.

5.Third-party integrations

Google Workspace, mailboxes including Gmail, Slack, Telegram, and the CRM, project, marketing, commerce, finance, support, automation, developer, and AI connections described in our Privacy Policy are optional and subject to the relevant provider’s terms, permissions, and administrator controls. Connect only accounts you are authorised to use. Permission may be granted through OAuth, an API key, an app-specific mail password, a browser session, or another supported credential flow. A connection authorises only its disclosed functions and the access you grant; inclusion in our policies does not mean an integration is available or approved by its provider. We request access for enabled functions; granting access is not permission to use data for unrelated purposes.

Our Privacy Policy explains connected data, AI processing, revocation, and deletion. You can revoke access with the provider or contact us to remove a connection. Disconnection does not reverse completed actions or remove copies already sent to third parties. Provider changes, limits, outages, or revocations can affect integration availability.

Alfred Pierce is an independent service. These Terms are between you and us, not Google, monday.com, Slack, or Telegram; a connection does not imply their sponsorship or endorsement. Installation and connection help is available in our support guide; revocation and removal are explained in our data deletion guide. We provide support for Alfred Pierce at support@alfredpierce.com. Providers remain responsible for their own services under their own terms.

If you use a feature that accesses YouTube API Services, you also agree to be bound by the YouTube Terms of Service. Provider-specific restrictions take precedence over a general instruction to Alfred, including restrictions on reuse, automated actions, retention, and cross-service transfers.

Financial, advertising, publishing, calling, and production-system connections can cause real charges or external changes. A connection alone is not an instruction to spend, publish, place calls, or change access. Specify the intended action and any budget, recipients, or other limits. You must have the necessary marketing consent, recording notices, and rights to the content, voices, or likenesses you provide. Do not supply specially regulated information where the required agreements and safeguards are not in place.

6.Acceptable use

You must not use the Service to:

• Break the law, infringe privacy or intellectual property rights, or process information without necessary authority.
• Access accounts or systems without permission, bypass consent or security controls, or interfere with another workspace.
• Send spam, phishing, deceptive impersonation, malware, or abusive communications.
• Exploit connected data for surveillance, advertising profiles, sale to data brokers, or uses prohibited by a provider’s policies.
• Disrupt the Service, evade usage limits, or resell access without our written agreement.

We may restrict activity or suspend access where reasonably necessary to stop abuse, protect users, or comply with law, with notice and an opportunity to resolve the issue where appropriate.

7.Credits, payment, and cancellation

Usage may be metered through workspace credits. Your applicable offer or order sets out allowances, prices, taxes, payment timing, credit expiry, and any renewal terms before you purchase. Credits are usage units, not money, and have no cash redemption value except where required by law. Where supported, work billed directly through your own model subscription remains subject to that provider’s charges and terms.

A paid subscription renews only if recurring billing was disclosed and accepted at purchase. You may request cancellation at support@alfredpierce.com or use any available billing controls; cancellation stops subsequent renewals and normally leaves access until the end of the paid period. Charges already incurred remain payable. Refunds follow the terms disclosed at purchase and applicable law; nothing here removes mandatory cancellation, withdrawal, or refund rights. We notify you of price changes before they apply to a future billing period.

8.Privacy and confidentiality

Our Privacy Policy explains how we handle personal information. Each party will protect the other’s non-public information using reasonable care and use it only to provide or use the Service, except where disclosure is authorised or legally required. Our personnel and service providers may handle information only for permitted purposes, subject to the stricter restrictions on Google data. Information that is lawfully public, independently developed, or lawfully obtained without confidentiality restrictions is excluded.

9.Suspension and termination

You may stop using the Service and request workspace closure at any time by contacting support. We may suspend or end access for a material breach, security risk, non-payment of an undisputed amount, or legal necessity. Where reasonably possible, we give notice and an opportunity to remedy a breach. If we discontinue a paid Service for reasons unrelated to your breach, we provide reasonable notice and refund prepaid fees for the unused discontinued period.

Export or request a copy of information you need before closure. We handle deletion, retained records, and provider-specific deadlines as explained in the Privacy Policy. Clauses that by their nature need to continue, including accrued payment obligations, confidentiality, ownership, and liability provisions, survive termination.

10.Availability and warranties

We aim to provide a reliable Service, but do not promise uninterrupted availability or accurate, complete, or unique AI output. To the extent permitted by law, the Service is supplied “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. These exclusions do not affect any statutory guarantees or rights that cannot be excluded.

11.Liability

To the extent permitted by law, neither party is liable for indirect or consequential losses, or lost profits, arising from the Service. Our total liability for claims arising from the Service is limited to the greater of the amount you paid us for it in the preceding 12 months or US $100.

These limits do not exclude or restrict fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or remedy that applicable law does not allow us to limit. They do not reduce mandatory consumer or data protection rights.

12.Changes and disputes

We publish revised Terms here with an updated effective date and notify workspace administrators before material changes take effect. You may stop using the Service if you disagree. Continued use after the effective date accepts the revised Terms, except where law requires express agreement. Changes to data processing that require consent follow the separate process in the Privacy Policy.

Please contact support@alfredpierce.com first so we can try to resolve a dispute. Applicable law determines the governing law and competent courts; these Terms do not impose mandatory arbitration or remove any right to bring a claim in a court available to you under applicable law.

13.General and contact

These Terms and any applicable order or separately agreed contract form our agreement for the Service; a separately signed agreement prevails to the extent of a conflict. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. Neither party may assign this agreement in a way that reduces the other’s legal rights; any business transfer remains subject to the Privacy Policy, including prior consent where required for Google data.

Our business address is Actum Technologies Inc., 2093 Philadelphia Pike, Suite #8355, Claymont, DE 19703, United States. For service, billing, or legal enquiries, contact us at support@alfredpierce.com.